Shipping policy
At EnsoKiriko we strive to process all orders as quickly as possible in order to prevent customers from waiting any longer than necessary to receive their products. Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times
Shipping & Handeling
Shipping costs are standardized as free for USA, and can change depending of your shipping address, and this will be added at checkout. We also run various discounts and promotions throughout the year, so stay connected for exclusive deals.
Shipping Times
General delivery time — 7−25 business days in some cases, it may take longer, and up to 4 weeks.
Shipping Times During Holidays
Please note that during the busy holiday shopping season throughout November and December, some orders may take a little longer to get to you. Thanks in advance for your patience!
Shipping Delays Because Of COVID-19
Due to new procedures and safety policies as a result of Covid 19, we are experiencing processing and shipping delays. These new policies are to keep our warehouse staff safe and you safe. All shipping carriers that we use have also implemented new and rigorous safety procedures and experiencing shipping delays because of overload. We appreciate your patience and understanding as we work hard to ensure your safety as well as the safety of our staff. Please allow some extra time for your order to arrive.
FAQ
Because of our "100% Japan"* policy — our products will be shipped directly from Japan.
"100% Japan" policy means that everything that client gets in the box — is made in Japan, including the box itself.
"100% Japan" policy means that everything that client gets in the box — is made in Japan, including the box itself.
For most countries you will not have to pay customs, however there may be exceptional circumstances when this will happen depending on your country and value of purchase.
Tracking information is available within 1−3 days. Tracking details will be supplied once the orders have been shipped. You will get an email shipping confirmation with the tracking number. If you did not receive any message from us, please contact our support team on the contact us page or leave a message on the online chat.
Do You Still Have A Question?
Your happiness is our top priority. If for any reason you need help with your purchase, don’t hesitate and email us immediately with your questions, concerns regarding shipping times, order tracking, or delivery.
Email: admin@ensokiriko.com
Our processing period typically spans 1-3 business days, during which we conduct a series of quality assurance and packaging checks. Our goal is to ensure that every item you receive is in pristine condition. Following preparation, we hand over your orders to our trusted shipping partners.
